TeamJara delivers managed operational support for structured, process-driven backend work. We're not a VA service, placement agency, or traditional outsourcing provider.
We're a managed service that provides guaranteed capacity for recurring operational tasks that don't require customer interaction.
What We Handle
Our analysts work inside your systems on operational tasks that need consistency but don't need your team's direct involvement:
Helpdesk & MSP Operations
Ticket queue monitoring and aging management
Ticket updates, categorization, and routing
Documentation and knowledge base maintenance
SLA compliance tracking and reporting
Escalation preparation and coordination
Asset management and change record updates
First-line ticket triage (non-customer-facing)
Administrative Support for service businesses
Document management and filing
Process checklist execution
Quality assurance checks
Meeting notes and action item tracking
Email monitoring and categorization
Spreadsheet maintenance and updates
What We Don't Do
Customer Interaction
We handle only backend work. All customer-facing communication such as phone calls stays with your team. This protects your brand identity and customer relationships.
Strategic Decision-Making
We execute defined processes, not create new ones. Strategic decisions, policy changes, and complex problem-solving remain with your team.
How We Deliver
Inside Your Systems
We work directly in your tools and platforms using permission-based access. Your helpdesk, CRM, project management tools, documentation systems we integrate into your existing workflow rather than creating parallel processes.
Your Processes, Executed Consistently
We execute defined processes, not create new ones. Strategic decisions, policy changes, and complex problem-solving remain with your team.
UK Management Oversight
Every client has a dedicated UK-based Service Delivery Manager who oversees quality, handles escalations, manages communication, and ensures service delivery meets your standards.
Guaranteed Capacity
Contract 10, 20, or 40 hours weekly. We deliver that capacity every week regardless of holidays, sick leave, or staff changes. Your operational work never stops.
Documented Continuity
All procedures live in runbooks, not individual memories. If an analyst is unavailable, another steps in seamlessly using the same documentation. You never lose institutional knowledge.
Industries We Serve
We work across sectors, where the half-headcount problem exists:
Appointment scheduling, records management, compliance tracking, billing support
Financial Services
Data processing, compliance documentation, report generation, client record updates
The Continuity Guarantee
Average UK helpdesk tenure: 14 to 18 months
You're always recruiting, training, or watching someone hand in notice. Each cycle costs £5,000 to £8,000 and months of reduced productivity.
With TeamJara managed service: Train once, guaranteed continuity forever
How we do it:
All procedures documented in detailed runbooks
Knowledge lives in documentation, not individual memories
If an analyst transitions, replacement is trained using the same runbooks
You never notice the change work continues seamlessly
Zero institutional knowledge loss
This is real value: You invest in training once, then operational work simply happens. Forever.
The savings:
UK hiring: £5,000 to £8,000 churn cost every 14 to 18 months
TeamJara: £0 churn cost ever
Additional annual savings: £3,000 to £5,000 from eliminated recruitment cycles
The Managed Service Model
We operate as a managed service partnership rather than hourly billing or transactional outsourcing for good reasons:
For You:
Guaranteed capacity whenever you need it (within notice period)
Budget predictability (fixed monthly investment, no invoice surprises)
No scope creep or hourly rate negotiations
We're invested in your success, not maximizing billable hours
Approximately 50% lower total cost than UK employment
For Us:
Can maintain dedicated analyst capacity for your account
Invest properly in training and documentation
Focus on quality delivery, not time tracking
Sustainable service model that ensures longevity
It's partnership plus cost efficiency: You're securing dedicated operational support that costs half what UK hiring does, available when you need it whether 5 hours this week or 50 next week.
Our Commitment
SLA-Backed Service Levels
Every service request is prioritized and responded to within our guarantee:
P1 (Emergency): Analyst working within 2 hours for same-day urgent capacity P2 (Standard): 4-hour acknowledgment with flexible notice periods
Standard packages include 2 emergency P1 responses annually. Premium packages include up to 52 P1 responses per year plus same-day flexibility.
Guaranteed Capacity
Your contracted hours delivered every month—no gaps from sickness, holidays, or staff turnover. We manage our team so you get uninterrupted service.
Total Transparency
Weekly status updates every Friday. Monthly performance reports with SLA compliance scorecard. You always know what we're working on.
UK Management + Offshore Value
Named UK Delivery Manager ensuring quality. Professional Nigerian analysts in secure offices delivering the work. Local accountability at less than half UK costs.
Who We Work With
Best Fit Clients:
Teams of 1 to 10 people with persistent operational backlogs
Growing companies needing to scale efficiently
Businesses with the half-headcount problem
Operations with structured, process-driven work
Teams tired of junior staff churn and want 50% or more cost savings
Not Ideal For:
Companies needing customer-facing phone support
Highly unstructured, ad hoc work environments
Organizations requiring physical on-site presence
Businesses wanting lowest cost at any quality service (we're professional managed service)
We're selective about partnerships because service quality matters more than volume.
Quality & Security
GDPR Compliant
All analysts receive comprehensive GDPR training before accessing client systems. We understand UK data protection requirements and build compliance into every process.
Permission-Based Access
We never request admin access or broad permissions. We work only with the specific access required for assigned tasks, using your existing permission structures.
Secure Infrastructure
VPN access to all client systems
Multi-factor authentication required
No local data storage all work happens in your systems
Regular security audits and compliance reviews
Professional Indemnity Insurance
£1 million coverage provides financial protection and demonstrates our commitment to professional service delivery.
UK Management Oversight
Oversees Quality:
Reviews work output, ensures processes are followed correctly, implements quality improvements
Handles Escalations:
Your point of contact for issues, questions, or process changes. Accountable for service delivery.
After onboarding fee payment, typically 5 to 10 business days depending on system access complexity and training requirements. We can't rush training; doing it properly ensures quality from day one.
System access setup (VPN, accounts, permissions)
Training sessions with your team (usually 3 to 5 hours total)
Runbook creation documenting your processes
Test tasks to ensure understanding
Quality assurance before go live
Yes. Give us 2 to 4 weeks notice for planned holidays. We onboard during that period, then cover the absence. Many clients start this way and convert to ongoing capacity after seeing the value. You'll still pay the onboarding fee and need a minimum package commitment.
VAs work on tasks you assign them. You manage task delegation, they work in their own tools, and you review deliverables.
TeamJara works inside your systems on recurring operational tasks. We're embedded in your workflow, not separate from it. You train us once on your processes, then work happens consistently without task by task management.
Your Service Delivery Manager works with you to update runbooks and retrain analysts. Process changes are part of normal operations; we adapt as your business evolves. No additional fees for reasonable process updates.
That's the point of our service; you never notice. We maintain coverage through documented runbooks and staff redundancy. If your assigned analyst is unavailable, another covers using the same documentation. Your contracted hours are always delivered.
Your UK Service Delivery Manager oversees quality and is accountable for meeting your expectations. If work isn't meeting standards, we address it immediately through additional training, process clarification, or analyst changes if needed. Quality issues are rare because of our thorough onboarding, but we take them seriously when they occur.
With Premium packages (4 hour notice), yes. Standard packages require 24 hour notice for capacity deployment. If you have a Standard package and need urgent help, we'll do our best to accommodate but can't guarantee same day response.
We operate on a retainer model. You're securing guaranteed capacity, not buying hours as you use them. The upfront payment allows us to invest in proper training, maintain dedicated analyst capacity for your account, and ensure service quality. Think of it like insurance; you're paying for availability, not just usage.
No. Monthly payments create too much administrative overhead relative to service cost. We offer annual or quarterly options. Quarterly payments (4 times per year) provide payment flexibility while maintaining service sustainability.
Your package is based on average weekly hours across the year. You can flex usage; some weeks more, some less. If you consistently underuse by 30% or more annually, we'll discuss adjusting your package at renewal. The goal is right sizing to your actual needs, not maximizing our revenue.
We can accommodate occasional overages as long as your annual total stays on track. If you consistently need more capacity, you can upgrade mid contract by paying the pro rated difference. At renewal, we'll recommend the right package based on actual usage patterns.
The retainer is an annual commitment. We've invested in training and maintained dedicated capacity for your account. Early cancellation isn't typically permitted, but we'll work with you on exceptional circumstances. Most dissatisfaction comes from package sizing issues, which we address through honest discovery conversations upfront.
We offer a 30-day cancellation window after the initial pilot, giving you flexibility and peace of mind. After this period, cancellations require a 60-day notice.
Premium makes sense if:
You're a small team (1 to 3 people) where single absences are critical
Business critical operations can't tolerate delay
You have compliance or SLA penalties for service gaps
Peace of mind is worth £1,500 to £4,500 annually
Standard is fine if:
Larger team where 24 hour notice works
Good holiday planning processes
Acceptable tolerance for next day response
Think of Premium as insurance. One major incident without cover can cost more than the annual premium difference.
Most common helpdesk, CRM, and business systems:
Ticketing: Zendesk, Freshdesk, ServiceNow, Jira Service Management, ConnectWise, Autotask
CRM: Salesforce, HubSpot, Microsoft Dynamics
Documentation: Confluence, SharePoint, Notion
Project Management: Asana, Monday, Jira, Trello
Microsoft 365, Google Workspace
If you use something specialized, we'll determine compatibility during discovery.
All analysts GDPR trained before accessing client data
VPN and MFA required for all system access
Permission based access only (never admin rights)
No local data storage; all work in your systems
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