Get in touch with TeamJara.

After onboarding fee payment, typically 5 to 10 business days depending on system access complexity and training requirements. We can't rush training; doing it properly ensures quality from day one.

• System access setup (VPN, accounts, permissions)
• Training sessions with your team (usually 3 to 5 hours total)
• Runbook creation documenting your processes
• Test tasks to ensure understanding
• Quality assurance before go live

Yes. Give us 2 to 4 weeks notice for planned holidays. We onboard during that period, then cover the absence. Many clients start this way and convert to ongoing capacity after seeing the value. You'll still pay the onboarding fee and need a minimum package commitment.

VAs work on tasks you assign them. You manage task delegation, they work in their own tools, and you review deliverables.
TeamJara works inside your systems on recurring operational tasks. We're embedded in your workflow, not separate from it. You train us once on your processes, then work happens consistently without task by task management.

Your Service Delivery Manager works with you to update runbooks and retrain analysts. Process changes are part of normal operations; we adapt as your business evolves. No additional fees for reasonable process updates.

That's the point of our service; you never notice. We maintain coverage through documented runbooks and staff redundancy. If your assigned analyst is unavailable, another covers using the same documentation. Your contracted hours are always delivered.

Your UK Service Delivery Manager oversees quality and is accountable for meeting your expectations. If work isn't meeting standards, we address it immediately through additional training, process clarification, or analyst changes if needed. Quality issues are rare because of our thorough onboarding, but we take them seriously when they occur.

With Premium packages (4 hour notice), yes. Standard packages require 24 hour notice for capacity deployment. If you have a Standard package and need urgent help, we'll do our best to accommodate but can't guarantee same day response.

We operate on a retainer model. You're securing guaranteed capacity, not buying hours as you use them. The upfront payment allows us to invest in proper training, maintain dedicated analyst capacity for your account, and ensure service quality. Think of it like insurance; you're paying for availability, not just usage.

No. Monthly payments create too much administrative overhead relative to service cost. We offer annual or quarterly options. Quarterly payments (4 times per year) provide payment flexibility while maintaining service sustainability.

Your package is based on average weekly hours across the year. You can flex usage; some weeks more, some less. If you consistently underuse by 15% or more annually, we'll discuss adjusting your package at renewal. The goal is right sizing to your actual needs, not maximizing our revenue.

We can accommodate occasional overages as long as your annual total stays on track. If you consistently need more capacity, you can upgrade mid contract by paying the pro rated difference. At renewal, we'll recommend the right package based on actual usage patterns.

The retainer is an annual commitment. We've invested in training and maintained dedicated capacity for your account. Early cancellation isn't typically permitted, but we'll work with you on exceptional circumstances. Most dissatisfaction comes from package sizing issues, which we address through honest discovery conversations upfront.

We offer a 30-day cancellation window after the initial pilot, giving you flexibility and peace of mind. After this period, cancellations require a 60-day notice.

Premium makes sense if:

• You're a small team (1 to 3 people) where single absences are critical
• Business critical operations can't tolerate delay
• You have compliance or SLA penalties for service gaps
• Peace of mind is worth £1,500 to £4,500 annually

Standard is fine if:

• Larger team where 24 hour notice works
• Good holiday planning processes
• Acceptable tolerance for next day response

Think of Premium as insurance. One major incident without cover can cost more than the annual premium difference.

Most common helpdesk, CRM, and business systems:

• Ticketing: Zendesk, Freshdesk, ServiceNow, Jira Service Management, ConnectWise, Autotask
• CRM: Salesforce, HubSpot, Microsoft Dynamics
• Documentation: Confluence, SharePoint, Notion
• Project Management: Asana, Monday, Jira, Trello
• Microsoft 365, Google Workspace

If you use something specialized, we'll determine compatibility during discovery.

• All analysts GDPR trained before accessing client data
• VPN and MFA required for all system access
• Permission based access only (never admin rights)
• No local data storage; all work in your systems