01173322129
delivery@teamjara.co.uk

Maximum support for half the price

TeamJara operates as a managed service partner, providing guaranteed operational capacity at approximately 50% of UK hiring costs. We offer straightforward, transparent pricing discussed during consultation to ensure you understand the complete value and ROI for your specific situation.

Comprehensive Trial - Experience Before You Commit

£1,000 for 80 hours over 1 month

Test our managed service with comprehensive evaluation not just a sample.

What you get:

  • 20 hours/week of operational support for 4 weeks
  • Full onboarding and system integration (no setup fee during trial)
  • UK Service Delivery Manager oversight
  • Real operational work with measurable impact
  • Clear demonstration of quality, process, and value

Why 80 hours?

  • Most providers offer 10-20 hour trials barely enough to judge quality. We provide 80 hours (equivalent to 3 weeks of a full-time junior's work) so you can:
  • Experience real operational relief
  • Clear actual backlogs and catch up on documentation
  • Integrate us into your workflows
  • See consistency and quality over time
  • Make an informed decision based on meaningful results

Cost comparison: 80 hours of UK junior time costs £1,400-1,600 (at £35k fully loaded). With TeamJara, it's £1,000.

Convert to annual managed service and get £500 back
Proceed with ongoing service within 7 days of trial completion? We credit £500 toward your first payment.

Your effective trial cost when converting: £500
Your trial cost if not converting: £1,000

After your trial:
Convert to managed service: Pay £350 setup fee, receive detailed service agreement, get £500 credit on first payment
Don't convert: No obligation, you've thoroughly evaluated managed operational support

Start £1,000 Trial Book Consultation

Ongoing Managed Service Packages

TeamJara provides three standard service tiers designed to match different operational needs and team sizes. All packages include UK Service Delivery Manager oversight, guaranteed capacity, GDPR compliance, and £1M professional indemnity insurance.

Small Team Support (500/hrs(annually) equivalent to 10 hours per week)

Perfect for:

  • 1-3 person teams needing overflow capacity
  • Consistent background tasks (documentation, reporting)
  • Holiday and sick leave coverage
  • Clearing persistent small backlogs

This can be useful for:

  • Weekly ticket hygiene and aging management
  • Ongoing documentation updates
  • Basic reporting and compliance tracking
  • Flexible usage within weekly allocation

Cost savings: Approximately 70% less than hiring a part-time UK junior for this tasks, for equivalent hours.

Medium Team Support (1,000/hrs(annually) equivalent to 20 hours per week)

Perfect for:

  • 3-5 person teams with consistent operational workload
  • Full backend operations management
  • Substantial ongoing capacity needs
  • Teams restructuring for efficiency

This can be useful for:

  • Complete ticket management and hygiene
  • Documentation and knowledge base maintenance
  • SLA tracking and compliance reporting
  • Escalation preparation and coordination
  • Regular report generation

Cost savings: Approximately 65% less than hiring a full-time UK junior for this tasks, for equivalent hours.

Most popular package - Provides meaningful operational relief while maintaining cost efficiency.

Full Team Support (2,000/hrs(annually) equivalent to 40 hours per week)

Perfect for:

  • Scaling to 24/7 operations
  • Replacing a full UK operational hire
  • Major operational transformation
  • Complete backend management

This can be useful for:

  • Full operational backbone for your helpdesk
  • Round-the-clock coverage capability
  • Comprehensive ticket, documentation, and reporting management
  • Asset management and compliance tracking
  • Multi-system operational coordination

Cost savings: Approximately 50-60% less than a UK junior hire (£35,000+ fully loaded annually).

Full-time equivalent capacity without employment overhead, recruitment cycles, or churn risk.

Premium Rapid Response Service

Available for any package at +15% premium

  • 4-hour emergency deployment (vs standard 24-hour notice)
  • Business-critical operations requiring immediate response
  • Small teams where sick leave creates critical gaps
  • Compliance-sensitive environments
  • Operations with SLA penalties for delays

When someone calls in sick at 8am, you have trained coverage by noon.
Cost comparison: One emergency temp agency day costs £250-300. Premium service costs less per month than one emergency day, but covers you all year.

Our service package includes

  • UK Service Delivery Manager - Your dedicated point of contact, quality oversight, escalation handling
  • Guaranteed capacity - Contracted hours delivered every week, regardless of holidays or staff changes
  • Zero downtime - 100% uptime vs 85% for UK employees (who average 39 days off annually)
  • Documented processes - Detailed runbooks ensure continuity and consistent quality
  • GDPR compliance - Trained analysts, secure access, full UK data protection adherence
  • Professional indemnity - £1M insurance coverage for your peace of mind
  • Flexible usage - Use 15 hours one week, 25 the next your allocation flexes to your needs

Investment Details

One-time setup fee: £350

Covers comprehensive onboarding: (around 10 business days)

  • System access configuration and security setup
  • Training sessions with your team
  • Detailed runbook creation documenting all your processes
  • Quality assurance and go-live validation

Setup fee waived during trial, becomes due on conversion to ongoing service.

Payment options:

  • Annual payment (full year upfront)
  • Quarterly payment (spread across four installments)

Service agreement:

  • 12-month commitment (standard)
  • Monthly reporting and KPI tracking
  • Quarterly service reviews
  • Renewal at end of term

Wondering if TeamJara fits your operations?
Book a consultation to discuss your specific processes and operational challenges.

Book Free Consultation

Frequently Asked Questions

After onboarding fee payment, typically 5 to 10 business days depending on system access complexity and training requirements. We can't rush training; doing it properly ensures quality from day one.
  • System access setup (VPN, accounts, permissions)
  • Training sessions with your team (usually 3 to 5 hours total)
  • Runbook creation documenting your processes
  • Test tasks to ensure understanding
  • Quality assurance before go live
Yes. Give us 2 to 4 weeks notice for planned holidays. We onboard during that period, then cover the absence. Many clients start this way and convert to ongoing capacity after seeing the value. You'll still pay the onboarding fee and need a minimum package commitment.
VAs work on tasks you assign them. You manage task delegation, they work in their own tools, and you review deliverables.
TeamJara works inside your systems on recurring operational tasks. We're embedded in your workflow, not separate from it. You train us once on your processes, then work happens consistently without task by task management.
Your Service Delivery Manager works with you to update runbooks and retrain analysts. Process changes are part of normal operations; we adapt as your business evolves. No additional fees for reasonable process updates.
That's the point of our service; you never notice. We maintain coverage through documented runbooks and staff redundancy. If your assigned analyst is unavailable, another covers using the same documentation. Your contracted hours are always delivered.
Your UK Service Delivery Manager oversees quality and is accountable for meeting your expectations. If work isn't meeting standards, we address it immediately through additional training, process clarification, or analyst changes if needed. Quality issues are rare because of our thorough onboarding, but we take them seriously when they occur.
With Premium packages (4 hour notice), yes. Standard packages require 24 hour notice for capacity deployment. If you have a Standard package and need urgent help, we'll do our best to accommodate but can't guarantee same day response.
We operate on a retainer model. You're securing guaranteed capacity, not buying hours as you use them. The upfront payment allows us to invest in proper training, maintain dedicated analyst capacity for your account, and ensure service quality. Think of it like insurance; you're paying for availability, not just usage.
No. Monthly payments create too much administrative overhead relative to service cost. We offer annual or quarterly options. Quarterly payments (4 times per year) provide payment flexibility while maintaining service sustainability.
Your package is based on average weekly hours across the year. You can flex usage; some weeks more, some less. If you consistently underuse by 15% or more annually, we'll discuss adjusting your package at renewal. The goal is right sizing to your actual needs, not maximizing our revenue.
We can accommodate occasional overages as long as your annual total stays on track. If you consistently need more capacity, you can upgrade mid contract by paying the pro rated difference. At renewal, we'll recommend the right package based on actual usage patterns.
The retainer is an annual commitment. We've invested in training and maintained dedicated capacity for your account. Early cancellation isn't typically permitted, but we'll work with you on exceptional circumstances. Most dissatisfaction comes from package sizing issues, which we address through honest discovery conversations upfront.
We offer a 30-day cancellation window after the initial pilot, giving you flexibility and peace of mind. After this period, cancellations require a 60-day notice.
Premium makes sense if:
  • You're a small team (1 to 3 people) where single absences are critical
  • Business critical operations can't tolerate delay
  • You have compliance or SLA penalties for service gaps
  • Peace of mind is worth £1,500 to £4,500 annually
Standard is fine if:
  • Larger team where 24 hour notice works
  • Good holiday planning processes
  • Acceptable tolerance for next day response
Think of Premium as insurance. One major incident without cover can cost more than the annual premium difference.
Most common helpdesk, CRM, and business systems:
  • Ticketing: Zendesk, Freshdesk, ServiceNow, Jira Service Management, ConnectWise, Autotask
  • CRM: Salesforce, HubSpot, Microsoft Dynamics
  • Documentation: Confluence, SharePoint, Notion
  • Project Management: Asana, Monday, Jira, Trello
  • Microsoft 365, Google Workspace
If you use something specialized, we'll determine compatibility during discovery.
  • All analysts GDPR trained before accessing client data
  • VPN and MFA required for all system access
  • Permission based access only (never admin rights)
  • No local data storage; all work in your systems