Our unique approach

We built TeamJara to solve a problem we experienced firsthand: the endless cycle of recruiting, training, and replacing junior helpdesk staff while operational backlogs grow and costs spiral. Here's what makes our managed service approach different, and why it costs approximately 50% less than traditional UK hiring.

Why "TeamJara"?

In Yoruba (the language spoken by our team in Lagos, Nigeria), "jara" means "a little extra" the bonus, the add-on, the something more that makes the difference.

This is exactly what we provide:
You have a capable team doing good work. But they're stretched thin, drowning in operational admin, and you can't quite justify another full hire. TeamJara is that little extra the additional capacity that transforms your operations from struggling to thriving.

We're not here to replace your team. We're here to be the jara the extra support that clears backlogs, handles the overflow, covers absences, and lets your skilled people focus on what they do best.
The name reflects our mission: Be the something extra that UK teams need, delivered by Nigerian professionals who understand the meaning of jara in their bones always giving a little more, going a step further, ensuring you get exceptional value.

Our Team & How We Deliver

Where Our Analysts Are Based

Our operational analysts work from professional offices in Lagos, Nigeria, managed and overseen by UK-based Service Delivery Managers. We're transparent about this because it's fundamental to both our service model and cost structure.

Why Nigeria?

Nigeria is home to Africa's largest and fastest-growing tech talent ecosystem. With over 200 million people, high English proficiency, and a strong university system, Nigeria produces thousands of university-educated, technically skilled graduates annually.

Global recognition

Major technology companies and investors have recognized Nigeria's talent potential, investing significantly in the Nigerian tech workforce:

• Andela (backed by Softbank, Chan Zuckerberg Initiative, Google) has invested over $200M in training and placing Nigerian software developers with global companies including GitHub, Cloudflare, and ViacomCBS
• Microsoft operates its African Development Centre in Lagos, hiring Nigerian engineers for global products
• Google established its first African Artificial Intelligence research lab in Lagos
• Nigerian tech unicorns like Flutterwave ($3B valuation) and Paystack (acquired by Stripe for $200M+) demonstrate world-class technical capability

These aren't charity investments they're recognition of exceptional technical talent and professional work ethic.

We tap into this same talent pool, university-educated professionals with strong technical aptitude and English proficiency for operational support roles rather than software development.

Why this matters for the work we do:
We handle only backend operational work by design zero customer interaction. For ticket updates, documentation, reporting, and data processing, what matters is accuracy, consistency, and reliability, not physical location or accent. An analyst in Lagos following your documented procedures delivers the same quality output as someone in London, at significantly lower cost.

How We Recruit Our Analysts

Education Requirements

• University degree (typically in IT, Business, or related fields)
• Strong written English (C1 level minimum)
• Demonstrated technical aptitude

Skills Assessment

• Process following and documentation
• Attention to detail testing
• Software proficiency evaluation
• Problem-solving scenarios
• Written communication assessment

Technical Training

• Common helpdesk and business systems
• GDPR and data protection principles
• UK business communication standards
• Quality and accuracy protocols

Only the top 15 to 20% of applicants join TeamJara.
We're selective because service quality depends on having analysts who can follow complex procedures precisely, communicate clearly in writing, and maintain consistent standards without constant oversight.

Professional Work Environment

Our analysts work from managed office facilities, not home offices. This ensures:

• Reliable internet and power infrastructure
• Professional work environment and supervision
• Secure access to client systems (VPN, monitored connections)
• Team collaboration and knowledge sharing
• Consistent work hours aligned to UK business day

This isn't a distributed remote workforce it is a professional operations center with the same standards you'd expect from a UK office.

UK Management Layer

• Provides Quality Oversight:
  • Reviews work output regularly
  • Ensures processes are followed correctly
  • Implements quality improvements
  • Maintains service standards
• Handles All Communication:
  • Your primary point of contact
  • Manages escalations and issues
  • Provides reporting and updates
  • Understands UK business expectations
• Ensures Continuity:
  • Manages analyst transitions
  • Maintains runbook accuracy
  • Oversees training for new procedures
  • Guarantees service consistency
• Cultural Bridge:
  • Translates between UK business culture and delivery team
  • Ensures communication meets UK professional standards
  • Manages expectations on both sides

The UK management layer is what transforms offshore workers into managed service. You're not managing offshore staff your Service Delivery Manager is.

Why This Model Works

• Quality matters more than location. Following documented procedures doesn't require being in the same country.
• Written communication, not verbal. Ticket updates, documentation, reports are all written work.
• No customer confusion. Zero customer interaction means no accent concerns.
• UK accountability. Service Delivery Manager is responsible for delivery quality.
• Cost efficiency without quality trade-off. Lower cost doesn't mean lower capability for this work.

This model fails for customer-facing work (phone support, client meetings, on-site presence). That's why we don't do those things. But for backend operations, it's the optimal structure.

Our Approach

We're Not a VA Service

Virtual assistants work on ad hoc tasks you assign. They operate in their own tools and send back results. You're constantly managing task delegation.
TeamJara embeds in your workflow. We work inside your systems, following your processes, as part of your operational team. You don't send us work we're in your workflow handling it.

We're Not a Placement Agency

Agencies find you candidates. You still hire, train, manage, and deal with churn.
We are the service. You train us once, we maintain continuity forever through documented runbooks and managed staff transitions. You never recruit or train again.

We're Not Traditional Outsourcing

Offshore outsourcing often means:

• Language and cultural barriers
• Time zone mismatches
• Customer-facing work with accent concerns
• Black box service where you don't see the work
• Quality issues and lack of accountability

TeamJara's managed service is different by design:

• Backend-only work (zero customer interaction)
• UK hours, UK management
• We work inside your systems (full visibility)
• UK Service Delivery Manager accountable for quality
• GDPR compliance and £1M insurance
• Professional service infrastructure at 50 to 60% lower cost

We're not trying to be offshore support that sounds British. We're strategic reallocation: customer-facing work stays UK, operational work gets handled efficiently through managed service partnership.
The cost efficiency comes from:

• No UK employment overhead (NI, pension, equipment)
• No holiday or sick pay (33 or more days annually)
• No recruitment cycles (we handle continuity)
• No management overhead (UK SDM included)
• Economic geography (Lagos vs London living costs)

Not from: Cutting corners, poor quality, or exploitation.

Want to learn if TeamJara's managed service is right for your operations?
Book a Free Consultation