01173322129
delivery@teamjara.co.uk

Extra staff capacity without
the overhead of hiring

We provide trained analysts to handle your non customer facing tasks so your team can focus on what matters most

SEE HOW IT WORKS
No Downtime
purchase hours you need
No National Insurance
or pensions overhead
Lower operational costs
without sacrificing capacity

Welcome to Teamjara

TeamJara provides managed analyst hours to handle the recurring admin and process heavy tasks that every business struggles with, from helpdesk admin and scheduling to reporting, ticket hygiene, and compliance support.

You decide how to use the hours, whether as extra capacity, holiday cover, or to avoid hiring a junior role altogether. Instead of carrying the cost and risk of recruitment, holidays, sick days, and churn, you get a fully trained, GDPR compliant analyst working inside your systems at around half the cost.

We do not place people, we deliver guaranteed capacity. Our managed service keeps your critical background operations running smoothly so your skilled staff can focus on what matters most, your customers.

Book a Free Consultation →

Explore Packages →

What We Do

Backend operational work that doesn't require customer interaction:

  • Ticket queue monitoring and hygiene
  • Documentation and knowledge base updates
  • SLA tracking and compliance reporting
  • Escalation preparation and coordination
  • Data processing and report generation

We work inside your systems, following your processes, managed by UK staff.

Learn more about our services →

How It Works (4 Steps)

  1. Discovery
    We understand your processes, systems, and operational needs.

  2. Onboarding (£350)
    Your team trains our analysts. We document everything in detailed runbooks.

  3. Go Live (5-10 days)
    Your UK Service Delivery Manager oversees quality and communication.

  4. Ongoing Delivery
    Guaranteed hours delivered every week. Flex usage as your needs change.

    5. See more →

Pricing overview

  • Standard Cover (24hr notice) – affordable, consistent capacity.
  • Priority Cover (4hr notice) – higher fee, but guaranteed emergency backup.
Package Weekly Hours Key Benefit Estimated Savings Premium Rapid Response Option
Small Team Support 10hrs/week Ideal for overflow, holiday, or small team support ~70% vs part-time UK hire +15% for 4-hour emergency deployment
Medium Team Support 20hrs/week Supports consistent backend operations ~65% vs full-time UK junior +15% for 4-hour emergency deployment
Full Team Support 40hrs/week Comprehensive operational backbone 50-60% vs full-time UK junior +15% for 4-hour emergency deployment

Annual or quarterly payment options available. One-time £350 onboarding fee.

All our plans are fully loaded and include guaranteed contracted capacity with continuity.

See pricing & packages →

Our Commitment

→ SLA-Backed Service Levels
Every service request is prioritized and responded to within our guarantee:

→ P1 (Emergency)
Analyst working within 2 hours for same-day urgent capacity

→ P2 (Standard)
4-hour acknowledgment with flexible notice periods

find out more →

How Teams Use TeamJara

→ Additional Capacity
Clear backlogs without adding headcount

→ Holiday & Absence Cover
Guaranteed coverage during planned and unplanned leave

→ Efficient Growth
Scale to 24/7 operations without massive hiring

→ Team Restructure
Optimize team composition for customer-facing focus

Explore all scenarios →

Ready to solve your operational capacity challenge?

Book a free 30-minute consultation. We'll discuss your needs, recommend the right package, and answer all your questions.

Book Free Consultation →

Frequently Asked Questions

After onboarding fee payment, typically 5 to 10 business days depending on system access complexity and training requirements. We can't rush training; doing it properly ensures quality from day one.
  • System access setup (VPN, accounts, permissions)
  • Training sessions with your team (usually 3 to 5 hours total)
  • Runbook creation documenting your processes
  • Test tasks to ensure understanding
  • Quality assurance before go live
Yes. Give us 2 to 4 weeks notice for planned holidays. We onboard during that period, then cover the absence. Many clients start this way and convert to ongoing capacity after seeing the value. You'll still pay the onboarding fee and need a minimum package commitment.
VAs work on tasks you assign them. You manage task delegation, they work in their own tools, and you review deliverables.
TeamJara works inside your systems on recurring operational tasks. We're embedded in your workflow, not separate from it. You train us once on your processes, then work happens consistently without task by task management.
Your Service Delivery Manager works with you to update runbooks and retrain analysts. Process changes are part of normal operations; we adapt as your business evolves. No additional fees for reasonable process updates.
That's the point of our service; you never notice. We maintain coverage through documented runbooks and staff redundancy. If your assigned analyst is unavailable, another covers using the same documentation. Your contracted hours are always delivered.
Your UK Service Delivery Manager oversees quality and is accountable for meeting your expectations. If work isn't meeting standards, we address it immediately through additional training, process clarification, or analyst changes if needed. Quality issues are rare because of our thorough onboarding, but we take them seriously when they occur.
With Premium packages (4 hour notice), yes. Standard packages require 24 hour notice for capacity deployment. If you have a Standard package and need urgent help, we'll do our best to accommodate but can't guarantee same day response.
We operate on a retainer model. You're securing guaranteed capacity, not buying hours as you use them. The upfront payment allows us to invest in proper training, maintain dedicated analyst capacity for your account, and ensure service quality. Think of it like insurance; you're paying for availability, not just usage.
No. Monthly payments create too much administrative overhead relative to service cost. We offer annual or quarterly options. Quarterly payments (4 times per year) provide payment flexibility while maintaining service sustainability.
Your package is based on average weekly hours across the year. You can flex usage; some weeks more, some less. If you consistently underuse by 15% or more annually, we'll discuss adjusting your package at renewal. The goal is right sizing to your actual needs, not maximizing our revenue.
We can accommodate occasional overages as long as your annual total stays on track. If you consistently need more capacity, you can upgrade mid contract by paying the pro rated difference. At renewal, we'll recommend the right package based on actual usage patterns.
The retainer is an annual commitment. We've invested in training and maintained dedicated capacity for your account. Early cancellation isn't typically permitted, but we'll work with you on exceptional circumstances. Most dissatisfaction comes from package sizing issues, which we address through honest discovery conversations upfront.
We offer a 30-day cancellation window after the initial pilot, giving you flexibility and peace of mind. After this period, cancellations require a 60-day notice.
Premium makes sense if:
  • You're a small team (1 to 3 people) where single absences are critical
  • Business critical operations can't tolerate delay
  • You have compliance or SLA penalties for service gaps
  • Peace of mind is worth £1,500 to £4,500 annually
Standard is fine if:
  • Larger team where 24 hour notice works
  • Good holiday planning processes
  • Acceptable tolerance for next day response
Think of Premium as insurance. One major incident without cover can cost more than the annual premium difference.
Most common helpdesk, CRM, and business systems:
  • Ticketing: Zendesk, Freshdesk, ServiceNow, Jira Service Management, ConnectWise, Autotask
  • CRM: Salesforce, HubSpot, Microsoft Dynamics
  • Documentation: Confluence, SharePoint, Notion
  • Project Management: Asana, Monday, Jira, Trello
  • Microsoft 365, Google Workspace
If you use something specialized, we'll determine compatibility during discovery.
  • All analysts GDPR trained before accessing client data
  • VPN and MFA required for all system access
  • Permission based access only (never admin rights)
  • No local data storage; all work in your systems